Crown Connect Version 1.5.0

Release notes for version 1.5.0

Insurance Reimbursements

Automate, process and close reimbursements received from insurance companies via virtual credit card or check:

• Automatic calculation of write-offs and payment requests based on reimbursement balance.
• Automatically send payment requests for any patients with outstanding balances.
• Dashboard to view details of completed reimbursements.
• Track the status of payment requests and send reminders.

We’ve made a video to walk you through this shiny new feature.

Allocations 2.0

We’ve enhanced payment allocations to be more flexible and easier to use:

• Allocations have moved to a pop-up window, bringing a cleaner, more focused interface.
• Save filter settings for future use, improving efficiency and convenience.
• Group procedures by Patient, Treatment Plan, or Date.

We’ve made a video to walk you through our allocation changes and enhancements.

Payment Requests

You can now choose a statement from Open Dental to include with your payment request. Patients can view and download statements by entering their DOB on file in Open Dental.

Note: The “Attach Statement” option will only appear if an existing statement is available in Open Dental.

Apple Pay for Online Payments

Payment requests and online payment pages now support payments via Apple Pay (where supported).

Clinic Enhancements

We’ve made clinic support more flexible:

• Assign Crown to one or multiple clinics.
• Patients not attached to assigned clinics will be hidden.
• Patient search is now organized by clinic, making it easier to identify which clinic a patient is assigned to.
• Profiles now display what clinic a patient is assigned to.

Chat Support

In addition to phone and email support, you can now start a chat with a support representative right within Crown. Chat support will be available from 6 am to 5 pm PST.

Join Us on Zoom

We’re hosting an AMA (ask me anything). Join us on Zoom for one of our four dates, and we’ll demo our new features and changes. We’ll also use this time to discuss issues, changes, or enhancements you’d like to see in a future release.

Wednesday, June 14, 2023 at 9:00 am to 9:30 am PST
Wednesday, June 14, 2023 at 12:00 pm to 12:30 pm PST
Tuesday, June 20, 2023 at 9:00 am to 9:30 am PST
Tuesday, June 20, 2023 at 12:00 pm to 12:30 pm PST

Payment Plans 2.0 coming soon!

We are in the middle of enhancing payment plans. In our next release, you’ll be able to allocate procedures to payment plans. We’re also adding the payment schedule to the patient’s profile in Open Dental, giving you complete visibility into their payment plan activity without leaving Open Dental.

Talk to us!

We’re always listening to enhancement requests to make Crown more powerful. Keep them coming, and you may see your request in a future release. If you need any assistance, please contact us.