Release notes for version 1.3.1
Automatic retry for processed payments that don’t post to Open Dental
In our attempt to ensure all payments make it into Open Dental, in various cases, there are times when Open Dental may not be accessible by Crown to post payments. Common causes can be the Open Dental server being down or no internet connection.
Crown’s new intelligent queue will reattempt posting the payment and will continue to keep you notified via email of its status. If after a few days, Crown is still unsuccessful, the practice will be notified via email with the transactions details so those can be entered into Open Dental manually.
Want to take payment allocations for a spin? Click here to join the beta.
Did you miss the big update last month? Click here to read all about it.
We’re always listening to enhancements requests to make Crown more powerful. Keep them coming, and you may see your request in a future release. If you need any assistance, please contact us.