Auto retry, some allocation changes, and a couple of bug fixes.
Automatic retry for processed payments that don’t post to Open Dental In our attempt to ensure all payments make it into Open Dental, in various cases, there are times when Open Dental may not be accessible by Crown to post payments. Common causes can be the Open Dental server being down or no internet connection.
Crown’s new intelligent queue will reattempt posting the payment and will continue to keep you notified via email of its status. If after a few days, Crown is still unsuccessful, the practice will be notified via email with the transactions details so those can be entered into Open Dental manually.
Payment Allocation Changes (Beta)
All procedures/treatment plans will no longer be selected by default. Crown will now auto-select procedures completed on the day of payment, a change we hope will help speed up your check-out time.
Write-offs are now calculated regardless of claim status.
Added an edit icon, making it easier to identify that the “amount to pay” field is editable per procedure/treatment plan.
The procedure list is now sorted by the most recent.
Want to take payment allocations for a spin? Click here to join the beta.
Minor Bug Fixes
Fixed an issue where you couldn’t use the keypad to enter phone numbers. We’ve also restored the ability to copy and paste.
Fixed an issue where a transaction would decline for being a duplicate, when two payment plans were processed using the same credit card.
Did you miss the big update last month? Click here to read all about it.
Talk to us!
We’re always listening to enhancements requests to make Crown more powerful. Keep them coming, and you may see your request in a future release. If you need any assistance, please contact us.