Alright, let’s say you’ve done the right thing. You’ve automated your shift management using one of the great tools that are out there, and which integrate seamlessly to your Poynt POS system with effortless, cloud-based efficiency. Are you done?
If only it were that simple. Unfortunately, the management of your humans is an endless stream of trying, and of finding what works best for your team. Sure, automation of the recurring tasks will take a lot of the administrative pressure off, but what next? How will you reinvest all that saved time back into better management of your team? Here are ways to make employees feel better and work better at your business.
It’s not a necessity, but it can make a world of difference. As a manager, you can create opportunities to bond by scheduling get-togethers outside of work. With even occasional opportunity to bond as a team, employee satisfaction, and even productivity can go up.
If you’re only calling out poor performance, you’re missing (hopefully) more than half of the equation. Every single employee on the planet likes to be recognized for the good work that they do. Naturally, monetary bonuses can be one of the most convincing forms of rewarding good work, but there is a range of ways to say “good job” which don’t require dipping into the till. Take an employee out for coffee to show them that you really appreciate their good work. Implement an employee of the month/week program. If a whole shift is killing it, order a lunch for them to reward them. And of course, verbally complimenting a team member can be meaningful. Try it. You’ll find that you’re happier too.
When the work week is flowing around you, taking time to make employee evaluations meaningful can come in toward the bottom of the priorities list. Still, a rushed, or ad-hoc evaluation system, which doesn’t fit the needs of your team can be more harmful than having no formal system at all. The benefits can be material, though. Regular evaluations not only keep employee performance up, but they also foster a better relationship between your employee and the workplace. Those that receive constructive feedback will be far more likely to feel at home, and they’ll stick around if they feel like they are growing. If you do choose to formalize a system, keep it useful by thinking about specific metrics that matter for your workplace. If a parameter feels unimportant, take it off. Importantly, focus on growth by setting goals with the employee, which you can work toward together, whether that be sales goals, safety goals, or others.
As we me mentioned, having a quality point of sale like the Poynt POS system can make it much easier to manage your team because it makes all the headache causing details a lot easier. With that in place, you’re free to manage in a way that makes your team work like a team.
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A credit card surcharge is an additional fee added to a transaction when a patient chooses to pay with a credit card. The surcharge is intended to help offset the cost of credit card processing and applies only to eligible credit card transactions.
No. Debit card transactions may not be surcharged under any circumstances, even if the debit card is processed as a credit transaction or entered manually.
Yes. Credit card surcharges may not exceed the merchant’s actual cost of accepting credit cards and are capped at a maximum of 3% of the total transaction amount, in accordance with card-network rules and applicable law.
Yes. Card networks require clear and transparent disclosure of any credit card surcharge. Practices must notify patients through appropriate signage at the practice entrance, point of sale, and anywhere payments are accepted. If payments are accepted online, the surcharge must also be clearly disclosed on the practice’s website.
Yes. Some U.S. states and territories prohibit or restrict credit card surcharging. Practices are responsible for understanding and complying with their state’s specific requirements before implementing a surcharge.
No. While Moolah provides tools and general guidance to support credit card surcharging, compliance with all applicable laws and card-network rules is the responsibility of the merchant. Moolah does not provide legal advice and assumes no liability for a merchant’s compliance.
Most major credit card networks permit surcharging when done in accordance with their rules, but additional requirements or restrictions may apply. Practices should ensure they have completed all required network notifications and disclosures prior to enabling surcharging.
Failure to comply with surcharging rules may result in card-network fines, required refunds, or other enforcement actions. Practices should ensure they fully understand all applicable requirements before applying a surcharge.
Flex does not currently offer built-in support for credit card surcharging. If a practice chooses to enroll in a surcharge plan, payments would need to be processed through Moolah’s payment platform, which is designed to support surcharging and integrates directly with Open Dental.
If you are considering introducing a credit card surcharge for your patients, it is important to understand that there are specific rules and regulations that must be followed when enrolling in and operating under a surcharge plan.
This article provides a general overview of common surcharging requirements. This content is provided for informational purposes only and does not constitute legal advice. It is the responsibility of each merchant to review, understand, and comply with all applicable laws, card-network rules, and regulatory requirements, including notification timeframes, signage requirements, surcharge percentage limits, and jurisdictions where surcharging is prohibited.
If you are unsure about the laws or regulations applicable to your practice, you should consult with qualified legal counsel. Moolah assumes no liability for a merchant’s compliance or non-compliance with credit card surcharging rules or regulations.
Transparent Communication
Card networks, including Visa, Mastercard, Discover, and American Express, require merchants to clearly and transparently disclose when a credit card surcharge is applied.
Practices must clearly notify patients of a credit card surcharge through appropriate signage placed at the practice entrance, at the point of sale or terminal, and anywhere payments are accepted. If payments are accepted online, surcharge disclosures must also be clearly visible on the practice’s website. All disclosures must inform patients that the surcharge applies only to credit card transactions.
Surcharge Limits
Credit card surcharges must comply with both card-network rules and applicable law. The surcharge amount may not exceed the merchant’s actual cost of accepting credit cards and may not exceed 3% of the total transaction amount.
Card-network rules cap credit card surcharges at 3%, meaning that if a merchant’s processing costs exceed this amount, the excess portion cannot be passed on to the patient.
Network and State Restrictions
The major credit card networks, such as Visa and Mastercard, impose specific requirements related to surcharge limits, advance notification, and disclosure.
In addition, several U.S. states and territories regulate or prohibit credit card surcharging. At the time of writing, credit card surcharging is prohibited in Connecticut, Maine, Massachusetts, and Puerto Rico. Other states, including Colorado, Minnesota, Mississippi, New Jersey, and New York, impose restrictions on surcharge amounts or require specific disclosures.
If your practice operates in a state that restricts or prohibits credit card surcharging, you must fully understand and comply with those requirements before implementing a surcharge.
Debit card transactions may never be surcharged, even if the debit card is processed as a credit transaction.
Applicability
Credit card surcharges may be applied only to credit card transactions. Other payment types, including debit cards and alternative payment methods, are not eligible for surcharging.
Regulatory Compliance
Merchants are responsible for maintaining ongoing compliance with all applicable card-network and legal requirements. This includes meeting advance notification obligations, using compliant signage and disclosures, adhering to surcharge percentage limits, and respecting jurisdiction-specific restrictions.
By following these guidelines, dental practices can implement credit card surcharging in a way that aligns with card-network rules and promotes transparency with patients. Clear and upfront communication helps maintain patient trust and supports a positive payment experience.