At Moolah, we want to ensure that right out of the gate, your business has everything it needs to thrive – which is why we partnered with Poynt to offer free Start Terminals to our clients. But over and above the “free” factor, did you know that Poynt’s distinct charm lies in its scalability? With Poynt 5, the company’s smaller, handier devices, you’re able to grow your network of payment terminals to match your needs.
Businesses are loath to buy another gadget if it isn’t necessary, which means many are tempted to simply use their phone for mobile payments. Still, when security matters, which is always, using your personal mobile phone for transactions means you can open your customers’ data up to the dangers of malware. For businesses that process payments on the go, some recommend using a dedicated smart phone that is used solely for the business. Seeing that the newest iPhone is about $1,000, going with the Poynt 5, which does everything you need and nothing you don’t, makes a lot of sense.
Going with Poynt Terminals for a solution does more than revitalize your payment structure. With a Poynt-empowered serving team, you’ll be taking orders more quickly and accurately, with fewer missteps between servers and the kitchen. For retail, Poynt 5 also comes equipped with a scanner, bringing the revolution to the sales floor.
The Poynt 5 puts the same, if not better, functionality in your hand for less. The ergonomics and placement of the card reader brings Poynt’s attention to form in a compact size that is comparable to a smart phone. It’s easy enough to outfit your entire restaurant crew with a Poynt 5, allowing them to run payments right at the table. Think what this can do for the productivity of a bustling restaurant. Each group of guests will be out the door several minutes faster, resulting in shorter wait times, happier guests, as you eliminate that awkward post-payment, pre-signature time frame, where everyone looks down at their messy plates, and avoids eye contact.
Best of all, the Poynt 5 units are supremely connected. No matter the size of your operation, you can keep everyone on the same page with your personalized Poynt universe. Keep the larger Poynt Smart Terminal at the front to process to-go orders comfortably. Outfit your severs with the smaller, more agile Poynt 5 units. Whether you’re operating a big 100-table restaurant or an intimate fine dining hall, if the server has a Poynt, everything will be operating smoothly, and every transaction and order will be recorded.
For restaurants, retailers, and other businesses with big intentions, a payment solution with Moolah and Poynt Terminals enables you to go far.
Thank you for scheduling. If you have any questions, please contact us at 800-625-1670.
A credit card surcharge is an additional fee added to a transaction when a patient chooses to pay with a credit card. The surcharge is intended to help offset the cost of credit card processing and applies only to eligible credit card transactions.
No. Debit card transactions may not be surcharged under any circumstances, even if the debit card is processed as a credit transaction or entered manually.
Yes. Credit card surcharges may not exceed the merchant’s actual cost of accepting credit cards and are capped at a maximum of 3% of the total transaction amount, in accordance with card-network rules and applicable law.
Yes. Card networks require clear and transparent disclosure of any credit card surcharge. Practices must notify patients through appropriate signage at the practice entrance, point of sale, and anywhere payments are accepted. If payments are accepted online, the surcharge must also be clearly disclosed on the practice’s website.
Yes. Some U.S. states and territories prohibit or restrict credit card surcharging. Practices are responsible for understanding and complying with their state’s specific requirements before implementing a surcharge.
No. While Moolah provides tools and general guidance to support credit card surcharging, compliance with all applicable laws and card-network rules is the responsibility of the merchant. Moolah does not provide legal advice and assumes no liability for a merchant’s compliance.
Most major credit card networks permit surcharging when done in accordance with their rules, but additional requirements or restrictions may apply. Practices should ensure they have completed all required network notifications and disclosures prior to enabling surcharging.
Failure to comply with surcharging rules may result in card-network fines, required refunds, or other enforcement actions. Practices should ensure they fully understand all applicable requirements before applying a surcharge.
Flex does not currently offer built-in support for credit card surcharging. If a practice chooses to enroll in a surcharge plan, payments would need to be processed through Moolah’s payment platform, which is designed to support surcharging and integrates directly with Open Dental.
If you are considering introducing a credit card surcharge for your patients, it is important to understand that there are specific rules and regulations that must be followed when enrolling in and operating under a surcharge plan.
This article provides a general overview of common surcharging requirements. This content is provided for informational purposes only and does not constitute legal advice. It is the responsibility of each merchant to review, understand, and comply with all applicable laws, card-network rules, and regulatory requirements, including notification timeframes, signage requirements, surcharge percentage limits, and jurisdictions where surcharging is prohibited.
If you are unsure about the laws or regulations applicable to your practice, you should consult with qualified legal counsel. Moolah assumes no liability for a merchant’s compliance or non-compliance with credit card surcharging rules or regulations.
Transparent Communication
Card networks, including Visa, Mastercard, Discover, and American Express, require merchants to clearly and transparently disclose when a credit card surcharge is applied.
Practices must clearly notify patients of a credit card surcharge through appropriate signage placed at the practice entrance, at the point of sale or terminal, and anywhere payments are accepted. If payments are accepted online, surcharge disclosures must also be clearly visible on the practice’s website. All disclosures must inform patients that the surcharge applies only to credit card transactions.
Surcharge Limits
Credit card surcharges must comply with both card-network rules and applicable law. The surcharge amount may not exceed the merchant’s actual cost of accepting credit cards and may not exceed 3% of the total transaction amount.
Card-network rules cap credit card surcharges at 3%, meaning that if a merchant’s processing costs exceed this amount, the excess portion cannot be passed on to the patient.
Network and State Restrictions
The major credit card networks, such as Visa and Mastercard, impose specific requirements related to surcharge limits, advance notification, and disclosure.
In addition, several U.S. states and territories regulate or prohibit credit card surcharging. At the time of writing, credit card surcharging is prohibited in Connecticut, Maine, Massachusetts, and Puerto Rico. Other states, including Colorado, Minnesota, Mississippi, New Jersey, and New York, impose restrictions on surcharge amounts or require specific disclosures.
If your practice operates in a state that restricts or prohibits credit card surcharging, you must fully understand and comply with those requirements before implementing a surcharge.
Debit card transactions may never be surcharged, even if the debit card is processed as a credit transaction.
Applicability
Credit card surcharges may be applied only to credit card transactions. Other payment types, including debit cards and alternative payment methods, are not eligible for surcharging.
Regulatory Compliance
Merchants are responsible for maintaining ongoing compliance with all applicable card-network and legal requirements. This includes meeting advance notification obligations, using compliant signage and disclosures, adhering to surcharge percentage limits, and respecting jurisdiction-specific restrictions.
By following these guidelines, dental practices can implement credit card surcharging in a way that aligns with card-network rules and promotes transparency with patients. Clear and upfront communication helps maintain patient trust and supports a positive payment experience.